Support
Questions about setup, billing or a prescription flow? Reach the team directly — a real person, usually within one business day.
The fastest way to reach us. Include your store URL and a screenshot if something looks off.
support@getoptical.appStep-by-step guides to install Optical Form, build forms, capture the prescription, and customize the design and cart.
Read the docs →No. Ever. Optical charges a flat monthly plan — you keep 100% of every sale.
Yes. The app uses a theme-agnostic layer that detects the selected variant and bundles the cart correctly on Dawn, Horizon and custom themes — no developer needed.
Yes — 14 days on any paid plan, billed through Shopify. Cancel before it ends and you won't be charged.
Contact lenses ship with the Plus plan. Email us to be notified at launch.
It's transmitted over TLS, stored only to fulfil the order, and saved to the order for your lab and records. See our Privacy Policy.